Frequently asked questions
Does the Stainless Steel range come with a tea strainer?
The reusable cups does not come with a strainer, but our stainless steel bottle somes with a tea strainer.
Where are frank green products made?
What are frank green products made of?
Our Original range is made from a premium grade copolymer while the bases of our Stainless Steel range are made from a premium grade 304 stainless steel.
How long will my frank green keep liquids hot?
Will my frank green sweat?
How do I clean my frank green?
Can I freeze my frank green?
Can I microwave my frank green cup?
What size are frank green products?
Our Stainless Steel 20oz/ 595mL Reusable Bottles are 7.5cmL x 7.5cmW x 22.5cmH and weigh approximately 328 grams
How do I remove stains from my Reusable Cup?
If you've got a coffee stain on the outside of your Original or Next Generation Reusable Cup, you can try scrubbing the stain with detergent, soaking it in soapy water, or popping it in the dishwasher for a thorough wash. It might take a few washes to remove the stain.
If you've got a stain on your Stainless Steel Reusable Cup or Bottle, rub gently with a soft cloth and some warm, soapy water.
Why is my Reusable Cup or Bottle leaking?
Your Reusable Cup or Bottle shouldn’t be leaking! Let’s get this sorted out for you.
We'd first suggest double checking that the liquid isn't filled over the max fill line as this is the most common cause of leakage. Another suggestion is that after pouring hot liquid into your cup, keep your lid off for a moment to allow the steam to escape before screwing on tightly. In some instances, the pressure of steam can cause liquid to rise up and over the lid of the base, which can cause leakage.
Another alternative is that something may have come loose in the lid, in which case a lid reassembly can often help to fix.
How do I assemble my lid?
Payment & Shipping
If you opted for PayPal or BPI/BDO Online transfer payment option, kindly settle payment within 24 hours upon placement of order.
If you opted for over-the-counter banking, please send copy deposit slip within 2 days upon placing order. This is to ensure that orders will be allocated, processed and shipped on time.
Ordering and payment daily cutoff is 10 pm
All orders paid by 10 pm (proof of payment sent by 10 pm) will be shipped via third party courier service. Our shipping schedule is MWF only. Excluding holidays.
All orders paid by FRIDAY, shipping will be on the following day if you're from Metro Manila. Provincial shipping will be shipped on Monday.
Deliveries are processed Monday-Friday only.