Frequently asked questions

Product FAQs

Does the Stainless Steel range come with a tea strainer?


The reusable cups does not come with a strainer, but our stainless steel bottle somes with a tea strainer.




Where are frank green products made?


frank green is proudly designed and owned in Melbourne, Australia. Our frank green Original and Next Generation Reusable Cups and Bottles are made in Melbourne while our Stainless Steel range are made in partnership with a reputable manufacturer in China.




What are frank green products made of?


Our Original range is made from a premium grade copolymer while the bases of our Stainless Steel range are made from a premium grade 304 stainless steel.




How long will my frank green keep liquids hot?


Like all good things in life, when you start with quality materials and focus on precise craftsmanship, you’re ahead of the rest. We’ve conducted rigorous, independent testing of our products and their hot and cold retention:
Original - It’s difficult to give an exact timeframe as it depends on your drink of choice. Our products have a double-walled thermo outer layer that keeps your hot drink, well… hotter for longer. More than the average cup. We know this because we’ve done testing with comparative products in the market.
Stainless Steel – The Stainless Steel range will keep your hot beverages hot and your cold beverages cold for up to 10 hours.




Will my frank green sweat?


The Original and Stainless Steel ranges are double-walled, meaning there will be no condensation on the base (say goodbye to water stains on your coffee table!). The Original Reusable Bottle bases may sweat and there may also be some lid condensation across the range when the outside environment contrasts the temperate of the liquids inside your reusable cup and bottle.




How do I clean my frank green?


Lid - The frank green lid is dishwasher safe and we recommend running through your daily cycle to get the best clean. Simply pop the lid into the open position, upside down on the top shelf of your dishwasher. For a more thorough clean every now and again, you can also disassemble your lid and wash in warm, soapy water.
Original Base –The Original base is dishwasher safe and we recommend running through your daily cycle to get the best clean. Simply pop upside down on the top shelf of your dishwasher.
Stainless Steel Base –The Stainless Steel base is NOT dishwasher safe. To clean your base, we recommend washing the base in warm, soapy water and air drying completely with the lid off, upside down.
Every now again, it’s worth taking your lid apart to give the individual parts a thorough clean in warm soapy water.
You can then reassemble your video with the help of the following video; https://vimeo.com/240408263




Can I freeze my frank green?


Popping your Reusable Cup and Bottle in the freezer can damage the product and will void any manufacturer’s warranty, so we advise against doing so. If you’re looking for a product that will keep your favourite beverage cold, we recommend our Stainless Steel Range – the vacuum insulated, double-wall construction will keep any cold beverage cold for up to 10 hours!




Can I microwave my frank green cup?


Original Reusable Cup— The cup is microwave safe, but the lid isn’t.
Stainless Steel Reusable Cup – This cup isn’t microwave safe. Not the lid, not the base.
If you’re looking for a product that will keep your morning coffee piping hot, we recommend our Stainless Steel Range – the vacuum insulated, double-wall construction will keep any hot beverage hot for up to 10 hours. For best results we would recommend you fill your stainless steel with hot water before use to bring the walls up to temperature.




What size are frank green products?


Our 8oz/ 230mL Reusable Cups are 4cmL x 7.4cmW x 10.4cmH and weigh approximately 155 grams
Our 12oz/ 340mL Reusable Cups are 4cmL x 7.4cmW x 13.4cmH and weigh approximately 175 grams

Our Stainless Steel 20oz/ 595mL Reusable Bottles are 7.5cmL x 7.5cmW x 22.5cmH and weigh approximately 328 grams




How do I remove stains from my Reusable Cup?


The inside of your Reusable Cup is stain and odour resistant.
If you've got a coffee stain on the outside of your Original or Next Generation Reusable Cup, you can try scrubbing the stain with detergent, soaking it in soapy water, or popping it in the dishwasher for a thorough wash. It might take a few washes to remove the stain.
For tough stains, we would recommend soaking over night in a bicarb mixture.
If you've got a stain on your Stainless Steel Reusable Cup or Bottle, rub gently with a soft cloth and some warm, soapy water.




Why is my Reusable Cup or Bottle leaking?


Your Reusable Cup or Bottle shouldn’t be leaking! Let’s get this sorted out for you.

We'd first suggest double checking that the liquid isn't filled over the max fill line as this is the most common cause of leakage. Another suggestion is that after pouring hot liquid into your cup, keep your lid off for a moment to allow the steam to escape before screwing on tightly. In some instances, the pressure of steam can cause liquid to rise up and over the lid of the base, which can cause leakage.

Another alternative is that something may have come loose in the lid, in which case a lid reassembly can often help to fix.

https://vimeo.com/240408263




How do I assemble my lid?


We’ve created the below video that steps you through assembling your frank green lid. Take a look. It’s quick. It’s easy. You’ll be sipping in no time.

https://vimeo.com/240408263




Payment & Shipping


PAYMENT DEADLINE
If you opted for PayPal or BPI/BDO Online transfer payment option, kindly settle payment within 24 hours upon placement of order.
If you opted for over-the-counter banking, please send copy deposit slip within 2 days upon placing order. This is to ensure that orders will be allocated, processed and shipped on time.

SHIPPING
Ordering and payment daily cutoff is 10 pm
All orders paid by 10 pm (proof of payment sent by 10 pm) will be shipped via third party courier service. Our shipping schedule is MWF only. Excluding holidays.
All orders paid by FRIDAY, shipping will be on the following day if you're from Metro Manila. Provincial shipping will be shipped on Monday.

Deliveries are processed Monday-Friday only.